• To bring together my communicative background, along with my years of study in English, to better serve customers and to assist them in day to day needs

• Microsoft Office (Microsoft Word, Excel, Powerpoint), WordPerfect, Windows 3.2/95/98/2000/XP, Macintosh, ROSI, FIS, File Maker Pro, Meeting Maker, QuickConference, CoStar Label Maker, E-mail/Internet, Macromedia Dreamweaver, Macromedia Fireworks, HTML programming, Typing (75-100 WPM)

• Excellent background in customer services
• Strong oral and written communications skills
• Learn very quickly - especially via hands-on tasks
• Ability to work within challenging and difficult situations and to bring about appropriate and successful resolutions, both independently and within a group setting

Work Experience

Institute of Biomaterials and Biomedical Engineering, University of Toronto
CRC (Canada Research Chairs) (Sept 2003 - present)
Administrator for the Bioenginering Minor/Stream Secretary (Sept 2006 - present)

• Assistant to two professors in the department (Sept 2003 – Sept 2005)
• Assistant to the Director of the new Undergraduate Collaborative Bioengineering Minor/Stream
• Provide assistance to students pursuing the Bioengineering Minor/Stream
• Liaising with senior academics, research groups, University, Government and Industrial colleagues
• General duties such as answering telephone calls, filing, data entry, photocopying and faxing material
• Opening and reading incoming correspondence and attaching relevant material, noting deadlines; sending out correspondences by courier and regular mail
• Booking of appointments for students (current and prospective), industry representatives, colleagues, constituents
• Maintaining records and organizing schedules for projects
• Maintaining financial records, monitoring expenditures and troubleshooting problems
• Typing and editing complex correspondence, reports, and papers for publication
• Maintaining several websites

Woodsworth College, University of Toronto, Part-Time Casual Position (2001); Information/Registration Assistant (2002)

• Provide assistance to students who need help using the online and telephone enrolment systems
• Assist students in person and via telephone, who have questions regarding such matters as their enrolment and the status of their financial account
• Help process student fees; change their enrolment status
• Help process Visiting and Bridging students' applications
• Booking of appointments for academic counseling and for the writing lab
• General duties such as answering telephone calls, filing, data entry, photocopying and faxing material
• Cash handling

• Using FIS to process various accounting items
• Tracking and recovering departmental charges
• Photocopying, maintenance and distribution of courses; maintenance of floor plan
• Act as back up to the receptionist
• Cash handling

• General duties such as filing and sorting
• Data entry on ROSI (Repository of Student Information)
• Verify the documentations of students that arrive in person, via fax, and by mail

• To provide customers with their food and/or beverage orders in a timely fashion
• Ensuring our supplies in the stock room - sometimes needing to personally call the company, to augment orders; and other times, to notify our manager of needed supplies
• Cash handling

Ontario Place Corporation, Summer Contracts

1. Aquajet Racers, Ride Attendant (1998 and 1999)
   
   • Maintain on-going communication with co-workers
   • Maintain an on-going communication with visitors
     • Explain reasons for delays
     • Help when they are unsure of where they want to go
     • Provide answerts to guests questions; deal with guest complaints
   • Responsible for ensuring the safety of riders, staff, and operations
   • Ensure that the minmum age and height restrictions are met

2. Children's Village, Park Attendant (May - July 1998)
• Maintain on-going communication with co-workers and visitors
• Ensure the safetyu of children and the proper use of equipment
• Provide answers to guessts questions and to refer them to the appropriate person when unsure; deal with guest compliants
• Provide minor first aid care for children; contact the First Aid Crew for any major first aid incidents; assist in lost children procedures

Bayview Glen School, Receptionist (May - August 1997)

• Answer any incoming phone calls
• Handle all incoming and outgoing mail; clerical duties
• Trained two individuals to handle the position for the following year
• Worked at the reception every morning; supervisor of the student-run reception, students working the reception during lunch and after school (Sept - June 1996)

• University of Toronto - Bachelor of Arts Degree; Major in English (June 2001)

• Certificate of Achievement - for the completion of a series of Career Development Workshops (April 1998)

• Reliable Service Award - an award for exemplary help through out the school year (June 1996)

References

• Available upon request